Returns & Exchanges
We want you to love your frames as much as we do, which is why we offer a 30-day risk-free trial for all of our eyewear and Top Frames. If you aren't completely satisfied, we provide free returns and exchanges for all US orders to ensure you find your perfect fit.
Start Your Request
Visit our online Returns Center and enter your order number and zip code to begin the process.
Choose Your Option
Select whether you would like to exchange your frames for a different style, receive store credit, or get a full refund to your original payment method.
Print and Pack
Download your prepaid shipping label and securely pack your glasses in their original packaging to ensure they arrive safely back to us.
Ship It Back
Drop off your package at any authorized carrier location; once received, we will process your refund or ship out your new Pair within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing