Frequently Asked Questions
Everything you need to know about your new favorite frames.
How do the Top Frames work?
Our Base Frames feature small, hidden magnets that allow you to snap on different lightweight Top Frames, instantly changing your look to match your outfit or mood.
Do you offer prescription lenses?
Yes, we offer a wide range of prescription options including single-vision, progressive, readers, and non-prescription lenses, all crafted with scratch-resistant and anti-reflective coatings.
What is your return policy?
We offer a 30-day risk-free trial. If you aren't completely in love with your frames, you can return or exchange them within 30 days of delivery for a full refund.
How long does shipping take?
Standard shipping typically takes 7-10 business days for prescription orders, as each lens is custom-made and quality-checked before leaving our lab.
Can I use my FSA or HSA funds?
Absolutely. Since our glasses are classified as medical devices, you can use your FSA or HSA debit card at checkout or request an itemized receipt for reimbursement.
Are your frames durable?
Our Base Frames are made from hand-polished cellulose acetate, ensuring they are flexible, durable, and comfortable for all-day wear.